Thank you for choosing Fifth Floor Creative Imaging for your creative projects. The following terms and conditions outline the standard practices and expectations for all projects undertaken by our company.

1. Deposit and Final Payment: To secure your spot in our project queue, a 50% retainer fee is required at the time of booking. The remaining 50% is due upon completion of your project but before the delivery of final files. While you are welcome to pay in full or in advance at any time, your project will not commence until the retainer is received.

2. Late Payments: You are granted a 5-day grace period for the final payment. It is important to note that no services or products will be provided until the payment, along with any applicable late fees, is paid in full. If you choose to suspend services at any point, please be aware that the retainer fee is nonrefundable.

3. Restart Fees: We understand that circumstances may lead to the suspension of a project, and we respect your decisions. However, if you choose to resume a suspended project, a restart fee will be applicable. This fee is set at 10% of the total project cost, with a minimum charge of $100. In instances where the project faces a delay of 2 weeks due to the client's failure to submit required documents/resources or revisions in a timely manner, a project restart fee will be necessary to continue.

4. Revisions: Each project includes two rounds of complimentary revisions after a deliverable is submitted for review. Any additional revisions beyond this scope will be subject to an hourly rate. We encourage clear communication and prompt feedback to ensure the timely completion of your project.

5. Client Cancellation Policy: Clients have the right to cancel services at any time. The retainer fee is nonrefundable. If a client cancels or postpones a project within 3 business days of the crew call time, the client is responsible for paying 100% of the total cost of the project, in addition to any applicable bank or credit card charges. No refunds will be issued in such cases. The client must provide written notification of any cancellations or postponements.

6. Communication Channels and Office Hours: The preferred communication channel for all project-related correspondence is email. Our office hours are from 8 am to 6 pm, Monday through Friday. While we strive to respond to most messages within 24 hours, please allow up to 2 business days for a response.

7. Additional Terms in Contract Agreement: Please note that specific details and terms related to the project that are not covered in this document will be included in the formal contract agreement between Fifth Floor Creative Imaging and the client. The contract agreement will provide a more detailed and tailored understanding of the project scope, deliverables, timelines, and any other relevant terms specific to the client's project. The client is encouraged to review and discuss the contract agreement thoroughly before proceeding with the project.

By engaging with Fifth Floor Creative Imaging, you acknowledge and agree to these terms and conditions. We are committed to delivering high-quality creative solutions and appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns, please do not hesitate to contact us.

Note: These terms and conditions are subject to change, and clients will be notified of any updates accordingly.