Before We Begin:

• Office hours: M-F, 8 am - 6 pm. Email for non-urgent matters.

• Send project-related information via email.

• Request changes 48hrs before, and appointment cancellations 24hrs before.

Process Road Map:

• For a detailed process roadmap, please refer to our Services Page For Process Roadmap.

Helpful Facts:

• Deposit and Final Payment: 50% retainer to book, 50% upon completion.

• Late Payments: 5-day grace period; no services until payment in full.

• Project Timelines: Official start on the project start date; completion 3-5 days after licensing.

• Restart Fees: Apply if the project is suspended or delayed due to client actions.

FAQs:

• Booking: As soon as possible; early booking ensures availability.

• Location: Cincinnati, OH base; travel fees waived if in the area.

• Raw Content: Typically not provided.

• Cancellation Policy: No fee with written notice at least three days prior to production.

• Refund: No, but may be offered in exceptional circumstances.

• Late Fee: 5% monthly fee on overdue amounts after 5 business days.

• Deliverables: Made available digitally, archived for at least 30 days.

• Additional Requests: Subject to additional charges.

• Schedule Changes: Timely notifications avoid penalties.

• Turnaround Time: Varied; aim for prompt delivery.

• Rush Fees: Start at 25% of the project cost.

• Changes After Start: Can be submitted before the production phase, may impact cost and time.

• Initial Deposit: Non-refundable. The 50% retainer secures your project spot.